Tips for Effective Business Communication
The consequences of bad communication can be fatal to your business. When internal communication is poor, your company may become rife with misunderstandings, low employee engagement, and project failures. Worse, all these can damage your company’s relationships with business partners and clients, ultimately leading to lost revenue and a tarnished brand reputation.
Still, it’s possible to prevent these consequences from happening and to address the root causes of any communication problems your business may have. From missed deadlines and mismanaged projects to team conflicts, a lot of workplace problems can be resolved by clear, open, and honest communication. With that in mind, let’s discuss some best practices that may help you and your team communicate better and ensure productivity at all levels.
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Look For and Incorporate Helpful Communications Technologies
Unorganised files, high volumes of email, and conversations scattered across different communication channels can be detrimental to your team’s productivity. It can be especially unproductive if your employees can’t find important pieces of information because they can’t figure out who relayed it to them or where it was initially uploaded.
Fortunately, using a team chat app can eliminate communication silos and make it easier for everyone to find the files or information they need. Because many of these apps integrate and sync seamlessly across different devices, they can go a long way to ensuring 24/7 collaboration among your employees.
In essence, solutions that are tailor-fitted for various devices help you keep up with the demands of a modern workforce. According to a uSamp Research survey regarding workplace trends, 85 per cent of employees rely on more than one device for work. The same survey also found that 93 per cent of employees are open to tech-based alternatives to face-to-face meetings. Having the latest tools in your organisation’s tech arsenal may help your team make the most of their devices to communicate better and in a way that suits them best.
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Pay Better Attention to Your Employees’ Non-Verbal Cues
As the saying goes, actions speak louder than words. Indeed, careless gestures and expressions can affect the work atmosphere and dampen staff morale, which ultimately leads to diminished productivity.
Remember: non-verbal communication is just as important as verbal communication, whether your team works in-house, remotely, or using a hybrid setup. So, make sure to emphasise to each employee the need to be mindful of everyone’s non-verbal cues, from grunts and sighs to raised eyebrows and forced smiles.
Should you or another person in a leadership position sense that your employees are showing negative reactions via their body language, this may be a sign to have an in-depth discussion with them regarding how they feel about a particular project or about work in general. During this time, encourage them to talk openly about any underlying issues that may have been left unaddressed and to work together to come up with possible solutions to these issues
Clearly Explain and Emphasise Each Employee’s Role per Project
As a leader, you must make sure that your team members are aware of what’s expected of them, what each assignment entails, and the intended workflow for each project. Given this, another key factor in the success of team projects is to make sure that all instructions provided to employees are clear and concise. After all, in order to complete a task, the person assigned to it must not only understand what the task entails, but also be quickly able to identify and refer to important information regarding the said task. If they don’t understand what they’re expected to accomplish, the employee must be able to communicate this confusion to the rest of the team or to the person who assigned the task to them.
To ensure better transparency among your team, it would also be good to give all employees an idea of their roles for each project and where they come in when it comes to each project’s workflow. Make sure that they know who supervises and approves their output as well as who the project stakeholders are. All of this information can help employees better understand how they contribute to the overall success of a particular project as well as what’s at stake if they fail to follow through on their obligations.
It’s also a good idea to open the floor for any questions that your employees may have regarding the above. As we all know, communication is a two-way street: one that entails speaking as much as listening.
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Good Communication Molds Good Teams
Every organisation has its own way of facilitating internal communications. That said, there are always ways to improve communications between employees to make your company’s workflows more efficient and effective. And by being proactive and constantly looking for better solutions, you can prevent your business operations from becoming negatively impacted by the consequences of bad team communication. In the end, these efforts to improve communication within your organisation are the key to helping your business thrive and survive in a competitive modern landscape, one where unity and teamwork among employees can make all the difference in the world.